The Help Desk of the Directorate of Distance Education has been set up to provide assistance to Students and Learning Centers as a single point of contact to resolve their queries. Helpdesk is located at the University’s Directorate of Distance Education at Manipal (Karnataka State).
Mode of assistance provided:
I. IVR Facility :
Interactive Voice Response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience.
Using SMU-DDE IVR facility, Students and Learning centers can avail information related to:
Apart from the above mentioned facilities, students can record their feed back and suggestions for further improvisation of this facility.The IVR number is : 0820 – 429 71 71
II. Help Desk Service :
Helpdesk is available on the following telephone numbers:
You can email us at Smuhelpdesk@manipalu.com
Online Chat service is also available. To access this service please click the below link